What is KLM Cancellation Policy? is a structured framework where the core rules depend primarily on three key factors: the fare type purchased, the channel used for booking, and the timing of the cancellation request. Understanding these elements is essential for knowing your options.The most critical determinant is the fare class. KLM offers a range of fares, from highly restrictive Economy Light tickets to flexible World Business Class options. Non-refundable fares (like most Economy Light and Economy Standard) generally do not allow refunds or changes after purchase. Cancelling a non-refundable ticket typically means forfeiting its full value. Conversely, refundable fares (found in higher Economy tiers, Premium Comfort, and all Business Class) permit cancellation for a refund of the unused ticket value, though a cancellation fee may apply depending on the specific fare rules and how close to departure you cancel.Where you book significantly impacts the process. If you purchased your ticket directly through KLM's website (klm.com), the KLM app, or their call center, you must cancel through the same channel. For tickets booked via a third party (like a travel agent or an Online Travel Agency such as Expedia), you must cancel through that original third party, as KLM cannot process cancellations or issue refunds for these bookings. The policy governing these tickets will be dictated by the third party's own terms.A crucial protection for passengers booking directly with KLM is the 24-hour free cancellation window mandated by EU Regulation 261/2004. If your booking is made at least seven days before departure, you have the right to cancel it within 24 hours of the original booking confirmation and receive a full refund of the entire ticket price, including all taxes and fees. This right applies to all fare types, even non-refundable ones, but only for direct bookings.